Privacy policy

Effective Date: February 5, 2023
Business Name: Events on Boulder (“we”, “us”, “our”)
Location: 967 Boulder Blvd, Stony Plain, AB

Events on Boulder is committed to protecting your privacy and safeguarding the personal information you provide to us. This Privacy Policy explains how we collect, use, store, and disclose personal information when you inquire about or book our event space, visit our website, or communicate with our team.

By using our services, website, or providing us with personal information, you consent to the practices described in this Privacy Policy.

1. What Personal Information We Collect

We may collect personal information directly from you when you contact us, book a rental, sign forms, or use our services. This may include:

  • Full name
  • Phone number
  • Email address
  • Booking details (date, time, number of guests, event type)
  • Billing Address
  • Payment information (note: payment processing may be handled by a third-party provider)
  • Any information you provide voluntarily (special requests, notes, questions)
  • Security or incident details if an issue occurs during your rental (e.g., damage reports)

Children’s information:
Events on Boulder does not intentionally collect personal information from children. If children’s names or ages are shared in booking details, it is only for planning purposes and is treated as confidential.

2. How We Use Your Personal Information

We may use personal information for purposes including:

  • Responding to inquiries and providing quotes
  • Booking and confirming rental dates and details
  • Processing payments, deposits, or damage fees
  • Providing access instructions and rental support
  • Sending rental reminders or updates (including by text or email)
  • Maintaining internal business records and accounting
  • Improving our services, policies, and customer experience
  • Protecting our business, guests, and property (including incident management)
  • Marketing communications only when you have opted in (or when permitted by law)

3. How We Store and Protect Your Information

We take reasonable steps to protect your personal information from loss, theft, unauthorized access, disclosure, copying, or modification.

Your information may be stored in secure systems such as:

  • Email communication platforms
  • Online booking platform
  • Booking or scheduling software
  • Accounting systems (e.g., invoicing or payment records)
  • Secure cloud storage used for business operations

Access to personal information is limited to authorized personnel only.

4. Payments and Third-Party Service Providers

Events on Boulder may use third-party service providers to help operate our business, such as:

  • Payment processors (credit card or e-transfer facilitation)
  • Website hosting platforms
  • Booking and scheduling tools
  • Email or marketing tools
  • Secure cloud storage

When we share information with third-party service providers, we only share what is necessary for them to perform their services. These providers are expected to handle personal information in a secure manner.

Important: We do not store full credit card numbers or payment credentials on our own systems if a third-party processor is used.

5. Security Cameras

For safety and security purposes, Events on Boulder may use video surveillance in common areas of the facility.

If security cameras are in use:

  • footage may be used only for security, incident review, or protection of guests and property
  • recordings are not used for advertising or marketing
  • footage may be provided to law enforcement if required for legal or safety reasons

If you have questions about surveillance inside the space, please contact us before your event.

6. When We Share Personal Information

We do not sell your personal information.

We may share personal information only in the following cases:

  • With trusted service providers (payment, booking, software tools) as needed
  • If required to comply with legal obligations (court order, subpoena, etc.)
  • To protect our legal rights, property, or safety
  • In the event of an emergency or safety concern

7. Marketing and Communications

We may contact you regarding:

  • your booking
  • rental policies and reminders
  • invoices or payment confirmations
  • important updates related to your reservation

If you have opted into promotional messages, we may also send occasional updates about:

  • new offerings or packages
  • promotions or seasonal availability

You can unsubscribe from marketing emails at any time by following the unsubscribe link or contacting us directly.

8. Website Cookies and Analytics

If you visit our website, we may use cookies or analytics tools to understand website traffic and improve performance. This can include:

  • device type and browser information
  • pages visited and time spent on site
  • general location data (approximate)

Cookies do not typically identify you personally unless you submit a form or provide personal details.

You can adjust your browser settings to block cookies at any time.

9. How Long We Keep Personal Information

We keep personal information only as long as necessary for:

  • bookings and customer service
  • legal and financial recordkeeping
  • resolving disputes or enforcing agreements

Once no longer needed, the information is securely deleted or anonymized when reasonably possible.

10. Accessing or Updating Your Information

You may request access to, correction of, or deletion of your personal information by contacting us. We may require verification of identity before releasing or modifying personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. The latest version will always be posted on our website or made available upon request. Continued use of our services after changes are made constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or how we handle personal information, please contact us:

Events on Boulder
967 Boulder Blvd, Stony Plain, AB
Email: Events@stone-tucker.com
Phone: 587-758-8367